On December 1st last, we commenced dealing with UPS as our preferred courier for shipping our smoked salmon around the world. It is hard to change suppliers, especially days before our really busy time began, but the price difference between our existing courier and UPS was too great for us to ignore; our customers were delighted with the savings which we passed on in full.
Fortunately, the service worked exceptionally well with only a couple of problems which are, however much one tries, inevitable.
Well, one month on, and UPS and ourselves are still on good terms; I even received a card in the post from them last week. Very clever card…. as the pictures above and below show!
I was impressed at least – and as the customer that’t what counts! I think that Seth Godin would also be impressed!
Thanks Tom, Kevin, Billy, Pat, John and Dennis for a providing a service that did what it said it would do!